Customer information privacy policy


 

1. OBJETIVE

Neodent is committed to confidentiality and privacy of customer information. Therefore adopts practices that provide security and transparency in the registry and unauthorized use of data. This document aims to present the main guidelines of this policy.

2. DEFINITIONS

Customer: Any person or entity that has an interest, acquires or acquired products and services Neodent.

 

3. APPLICATION FIELD

This policy applies to any action or person (natural or legal) that has access to the Neodent customer information.

 

4. PRIVACY AND CONFIDENTIALITY

Neodent has committed to ensure and properly treat all information received from its clients, especially personal data and financial information, treating them as confidential information.

All personal information on customers will be treated as confidential information except with permission for public use.

Customer information can not be used or transferred for their own benefit or that of third parties, whether free or paid, without prior customer consent.

It is forbidden to Neodent employees induce or attempt to induce other employees to commit unlawful acts resulting from the handling of confidential customer information.

 

5. WHAT INFORMATION IS COLLECTED IN REGISTERS AND CALLS

They are subject to registration in our information systems the data below:

• Business data (Name of the Legal Entity, address, Tax ID, IE);

• Personal data (name, ID, SSN, address, professional registration, date of birth);

• Financial data (bank);

• Records of purchased items, quantities and values (from 01/2010);

• Attendance records conducted by SAC - of Customer Service (since 02/2014);

• Service records held by the Ombudsman (since 08/2011);

• Attendance records performed by the Reporting Channel (since 02/2014);

• E-mails sent and received.

 

Eventually, we may use recognized and authorized technological tools (cookies, java, etc.) to confirm identity, customize access and monitor the use, always searching for improvement of better navigation and functionality to the client.

 

6. COLLECTED BY NEODENT USE OF INFORMATION

In accordance with the provisions in force in the countries where Neodent operates, the information relating to the data provided by our customers via phone, stores or branches will be for the exclusive use of Neodent and should be used solely for the purposes for which We were assigned by our customers.

Neodent uses the information provided by its customers for data verification purpose and implementation of trade negotiations entered into with these customers, regulatory traceability maintenance and also to tax authorities and legal purposes and may also use the same for any internal actions that have connection with the customer, including marketing actions and promotion of its products.

Financial information collected is intended only to credit approval and purchase of goods and services.

The information collected via phone, stores or branch are handled only by qualified and authorized personnel to do so, having the duty to maintain confidentiality and secrecy of all data.

The Neodent employee who improperly manipulate and / or unauthorized manner information considered confidential, commits serious misconduct and subject to disciplinary action, with the application of appropriate sanctions.

No information provided by our customers will be provided to third parties, for free or expensive way, unless expressly authorized by the customer or in the event of a court order or by law.

 

7. COLLECTED BY NEODENT INFORMATION TRANSFER

Neodent may transfer internally, the information collected from its subsidiaries, affiliates and distributors to register unification purposes. In the case of transfer of information Neodent companies located in foreign countries, Neodent undertakes to maintain the confidentiality and privacy of the same, according to the provisions of this policy and the laws of each country.

 

8. CLIENT ACCESS INFORMATION

O cliente tem o direito de solicitar as informações existentes em seu nome nos bancos de dados da Neodent, através de solicitação formal pelo site da Neodent, em Fale Conosco, no endereço www.neodent.com.br/contact-us/, por e-mail em sac@neodent.com.br ou 0800-7072526, sendo necessária a confirmação de alguns dados e documentos para disponibilização do relatório.

O cliente pode solicitar, a qualquer tempo, a atualização ou correção dos seus dados, por telefone ou pelo site, também em Fale Conosco, no endereço www.neodent.com.br/contact-us/, por e-mail em sac@neodent.com.br ou 0800-7072526.

The customer can report to Neodent any misuse of information provided or carry reports of any situation it deems to be misconduct in the use of customer information via the website Neodent in Information Channel (a complaint may be anonymous) at the address www.neodent.com.br/canal-de-denúncia/ or by email at compliance@neodent.com.br.

 

9. CHANGES IN CUSTOMER DATA PRIVACY POLICY

Neodent may at any time change the provisions in this policy, and any changes will be posted on the Company's website.

If the customer has any questions about the use of customer data by Neodent, not described in this policy, you can cure it through emails or sac@neodent.com.br compliance@neodent.com.br.

10. GENERAL PROVISIONS

Employees Neodent committed to understand and fully comply with the provisions described in this policy.

Violations of this policy are subject to the application of penalties in the internal rules, disciplinary measures and other sanctions provided for in the Brazilian legislation, and the countries where the Neodent is located or do business.

The leak of confidential information in violation of this policy, the Code of Conduct Neodent (www.neodent.com.br/código-de-conduta/) and other laws and regulations, may also involve the civil liability, administrative and criminal responsibility of including offering representation or criminal complaint, as well as actions for damages.

This policy is mandatory after approval by the Board of Neodent and its publication on the intranet and in the Neodent site.

This policy was developed in line with current legislation in Brazil, with special attention to the guidelines of Law 12,965 / 2014 and 8,078 / 1990.

 

This policy is recorded in 3rd Usefulness of Deeds and Documents Curitiba under number 394364.